WED-087 - Bridging Gaps Between Organizations and Under-served Populations to Improve Access to Services and Health Programs

Brief Abstract Summary: Gain insight into the implementation process of Waco-McLennan County Public Health District's health program aimed at bridging gaps between organizations and under-served populations. By analyzing the 2023 Community Health Needs Assessment data, the program identified key focus areas including, nutrition, physical health, mental health, and financial health. Utilizing staff expertise in community resources and engagement, the program implemented local community organizations that provide access to quality and affordable health services.

Detailed abstract description: In early 2024, the county released the results of its Community Health Needs Assessment (CHNA), identifying access to care, chronic health conditions, and mental health as priority areas. In response, staff began engaging with local communities through regular meetings and events. This engagement revealed a significant gap: many community members were unaware of the county’s available resources and how to access them. 
To address this, the team developed an intervention aimed at enhancing connections between community organizations and residents, focusing on improving access to services and overall health in the county’s top five underserved zip codes. This four-part series included three informational classes, an interactive activity, and a concluding Wellness Expo. The series, offered in both English and Spanish, addressed critical topics such as nutrition and physical activity, mental health, and financial well-being—key factors that significantly impact overall health. 
The series yielded positive results, with weekly attendance in English classes increasing and Spanish attendance remaining steady. Community organizations participated in the classes to share information about their services. The Wellness Expo showcased local organizations providing service information and health screenings, including vision, blood pressure checks, glucose testing, and HIV testing. The team conducted post-class evaluations to assess participant knowledge and gather feedback for future intervention improvements. Additionally, qualitative feedback from participants and community members helped refine the series.
Given the intervention's success and positive feedback, the team will replicate the series bi-monthly through 2026, continuing to foster collaboration among community partners and enhance health and service access in underserved areas.